E-commerce logistics starts right after the online order is paid, and doesn't stop until the items are delivered. At STAR Logistique, we are here to support you and become your preferred partner. Discover all the stages of logistics.
The stages of logistics
Transmission of the order
Once the buyer has placed an order on your site, it will be uploaded to your CMS and the logistics process will be activated. The order will be transmitted to our WMS (warehouse management system), which will trigger the order preparation stage.
Order preparation
Once the order is registered, our teams prepare the orders from our warehouse. Using a PDA, they collect the objects from the previously assigned locations, they use a personalized wedging panel based on your choice. All that remains is to choose the appropriate cardboard and optimize the packaging to transportation.
At STAR Logistique, around 99% of packages are prepared and shipped the same day the order is placed. We keep our commitments in terms of preparation times.
Supported by our carrier
Once your orders are prepared, packaged, weighed and labeled, they are ready to be sent to your customer.
Packages will be processed directly from our warehouse, we use the strengths of each of our carriers to allow delivery in the best conditions. We will automatically send a tracking number to your customer.
Order delivery
After all the logistical steps, the order arrives at your customer with satisfaction. According to your predefined choices with or without signature, deposits in box in case of absence.
Our logistical work does not stop with delivery, we also take care of the return of your packages.
The returns
Fortunately this does not concern all customers, we estimate around 5% return this varies depending on the product. At STAR Logistics, we offer dual-use boxes and advise you on the returns policy.
As you will have understood, the logistics process is an element that should not be neglected. Choosing STAR Logistique as your logistician will allow you to obtain impeccable quality. This will free up your time to focus on your sales and marketing.
Logistics, a key element of your e-commerce