FAQ Logistique

​This page is made to help you answer your questions related to your logistics,
packaging of your products, stock management, preparation of your orders, storage and transport

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Logistic & E-Commerce

STAR Logistique can intervene throughout the supply chain. From importing your goods, receiving them, storage, cross-channel, order preparation, shipping, return management, customer service.

STAR Logistique provides free of charge either a file template based on an expected format or secure web access allowing you to enter your entry or exit orders. Based on specifications, our IT team will analyze your request for compatibility with your ERP, CMS or any other COMPUTER system. The implementation of connector, API is possible.

Rates are negotiated on a case-by-case basis and according to your volume, type of orders.

Yes we have a connector for Prestashop, WooCommerce, Shopify CMS. This connector requires configuration to be in line with the data retrieved for the sales order.

Whether you are interfaced or use our web access, you have visibility on :

Confirmation of expected receipt, entry into stock, order confirmation received, end of order preparation, order shipment, tracking of parcel and carrier used, daily theoretical stock inventory, monthly report, sales channel.

It is up to you, however, we strongly recommend an inventory at least once a year.

Absolutely, we offer recycled supplies as well as cushioning as a priority. However, if our client's needs do not allow it, we adapt to their needs.

Yes, for orders that do not require palletizing.

Yes, we gladly do it for free as long as we stay on a sample, a catalog, flyer.

No, no storage of fresh produce.

On standard orders, we have a respect of the deadlines from D+ 0 to D+1.

Responsibility for all risks lies with the owner of the goods. For claimsthat are the responsibility of the service provider, the logistical conditions of Spedlogswiss apply.

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