It is impressive that Swiss e-commerce grew by around 50% in 2022 compared to 2019. Source Handelsverband
For e-retailers, the end of the year generally represents more than 20% of annual sales from Black Friday until Christmas, or even beyond, with sales at the start of the year.
Discover our logistical advice to anticipate the holiday rush and thus satisfy your customers, by anticipating your delivery times and facilitating returns requests.
1-Anticipation of orders
At STAR Logistics, we are strengthening our workforce to absorb and ensure this peak period and the number of orders.
Our team transforms into elves, to receive, prepare, pack and deliver while respecting the chosen delivery times.
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2-Eco-responsible packaging
Highlight your packaging!
As you know, more and more customers are paying attention to ecological issues, which is why we offer to ship your goods in boxes and envelopes, dual-use, we offer you our packaging as soon as possible eco-responsible, you still need to carefully prepare your returns policy. We advise you on this subject at the end of the article.
4-Delivery and returns policy
Do not hesitate to increase your delivery and return times to encourage your customers to order in advance to ensure on-time delivery.
Our delivery times guarantee that orders placed before 12:00 p.m. are prepared and sent the same day.
In accordance with your returns policy, we receive your returned goods and take care of quality control.
3-Customized packaging
Take advantage of this period to offer gift packaging that highlights your brand..
Well equipped, we know how to adapt to each of your products, we give you the possibility of personalizing your packaging, gift boxes, tissue paper, party labels, for a guaranteed customer experience.
4-Stocks, supply
To avoid missing out on sales, keep an eye on your sales forecasts!
Avoid stock shortages, remember to build up sufficient stock, for example on your flagship products.
Thanks to our WMS, view all your logistics activity in real time, from procurement to stock movements and from orders to returns.
Our advice for your returns policy
1- Give information on the conditions (how to make a return? where to do it? how long?).
2- Encourage your customers to fill out a form with a direct link from your site before each return request.
3- Offer a size guide or other user review support, buyers must be informed before purchasing.
4- Group recurring questions in a FAQ, to minimize order errors.
Prepare for the end-of-year peak!